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Year : 2016  |  Volume : 21  |  Issue : 1  |  Page : 36-51

Assessing Hospital Managers' competencies and the contributors to their organizational skills: A cross-sectional study in Abuja, Nigeria

1 Department of Health Administration and Management, Faculty of Health Sciences and Technology, College of Medicine, University of Nigeria, Enugu Campus, Enugu, Nigeria
2 Administration Unit, M&M Hospital, the fertility and IVF Center, FCT, Abuja, Nigeria

Correspondence Address:
Ogbonnia G Ochonma
Department of Health Administration and Management, Faculty of Health Sciences and Technology, College of Medicine, University of Nigeria, Enugu Campus, Enugu
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Source of Support: None, Conflict of Interest: None

DOI: 10.4314/jcm.v21i1.5

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Background: Managerial competencies and organizational skills remain important tools to successful and prudent hospital management. Things that influence the acquisition of these skills by the management cadre are explored because they enable excellence in all indices of hospital operations. Aim: To assess the contributors to hospital managers' competencies and organizational skills and using the results in policy directives to encourage such acquisition. Subjects and Methods: Data for this study came from a cross-sectional survey using self-administered questionnaire distributed among management staff in twenty five (25) hospitals in the Federal Capital Territory (FCT) Abuja. One hundred and twenty (125) questionnaires were distributed, out of which one hundred and four (104) were answered and returned giving a response rate of 83.2%. Results: The result indicates that more than 50% of the respondents reported having good skill on measurement of organizational performance, excellent skill assessing the quality of hospital care, good skill on evaluating health services, while less than half of the respondents had good skill on financial performance evaluation. The result also showed that female respondents had more selfreported excellent skill on assessing patient's satisfaction (8.014, p=0.018), better skill on good nursing quality care (7.925, p=0.048) and better skill on providing feedback to patients (4.478, p=0.034). The respondents in public hospitals reported being better skilled on the measurement of organizational performance (11.267, p=0.010) and were better skilled yet on assessment of quality of care (13.037, p=0.005). Conclusion: Hospital managers' competencies and contributors to their organizational skills remain very important in today's health facility management as all hospitals---public and private will remain inept at accomplishing service delivery innovations without them.

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